AML and Verification at GXSpin Casino
We may ask you to verify your identity, your payment methods and your address at any point while you hold an account with us. Our published Terms give us the right to request identity documents, payment evidence and utility bills, including repeated requests, and our privacy policy explains that we process personal data for AML and CFT purposes and may investigate transactions. Verification checks can delay withdrawals, so completing them promptly helps keep your account in good order. These terms can be updated, so please read the current versions on our site.
Identity Verification
When we request verification, you may be asked for identity documents, evidence relating to your payment method and a utility bill or similar proof of address. Documents should be in Latin or Cyrillic script; if your documents use another script, we may ask you to complete video verification instead. Verification may also include a phone call to the number registered on your account. You have 40 days to provide full KYC documentation after a request; under our published policy, failing to complete it within that period can lead to confiscation of funds. Claims about anonymous crypto play do not override our right to request verification at any time.
Information We May Request
Depending on your account activity and payment methods, we may ask for the following.
- Identity document such as a passport or driving licence
- Proof of address such as a utility bill
- Evidence relating to the payment method used, such as card or account screenshots
- Personal details when registering a bank account or card before a deposit
- Video verification where documents are not in Latin or Cyrillic script
- Confirmation by phone call to your registered number
Additional Verification Measures
Beyond standard document checks, we may apply additional measures where needed. These include repeated requests for updated documents, video verification for players whose documents are not in Latin or Cyrillic script, and a verification phone call. Our Terms also describe anti-fraud measures and checks on payments, and our privacy policy provides for the investigation of transactions for AML and CFT purposes.
Account Rules and Restrictions
You must be at least 18 years old to open an account, or older where a higher age applies to you. Each player may hold one personal account only; duplicate accounts can lead to closure and cancelled payouts. Your account details must remain accurate and up to date. Using a VPN to bypass provider blocks is prohibited. An account with no login or logout activity for 12 months is treated as dormant, and a monthly fee may apply while funds remain on it. Full verification must be completed within 40 days of a request, otherwise funds may be confiscated under our published policy.
Payments and Ownership
Third-party payments are prohibited: deposits and withdrawals must be made using payment methods held in your own name. When you register a bank account or card, we may request personal details before a deposit is accepted. As part of our checks, we may ask for evidence relating to the payment method you use. Verification procedures can delay withdrawals, so we recommend completing any document requests before requesting a payout.
Ongoing Monitoring
Our privacy policy describes the processing of personal data for AML and CFT purposes, including the investigation of transactions. Personal data connected with these purposes is retained for at least five years. Monitoring can result in further document requests at any time, and we may ask you to re-verify information you have already provided.
Contact Our Support Team
If you have questions about a verification request or need help submitting your documents, contact us through live chat on our site or by email at [email protected]. Our team can confirm what is required for your account and help you complete the process.